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Frequently Asked Questions

TICKETS-SEATING

How can I purchase wheelchair seating for an upcoming show at the Beacon?

The Beacon Theatre provides disabled accommodations and sells tickets to disabled individuals through our Disabled Services department, which may be reached at 212-465-6085, (Monday through Friday, from 9:30am to 4:30pm ET).  Guests in need of disabled seating accommodations may also purchase tickets through Ticketmaster (by calling 866-858-0008 or online at www.ticketmaster.com).

Please note that accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual’s companions.  The Beacon Theatre reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating.  While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a nondisabled individual, The Beacon Theatre reserves the right to transfer that individual to other available seating.

For more information on our Disabled Services department, click HERE.

I am a wheelchair user and obtained non-accessible tickets from a friend or company, will there be a problem if I use them?


If you obtain or purchase non-accessible tickets, and you are a wheelchair user, please call the Disabled Services Department (Monday – Friday 9:30am – 4:30pm ET), at 212-465-6085 in order to be relocated, whenever possible, to a designated wheelchair location. We do, however, encourage you to utilize our services when purchasing tickets, so that we may better assist you.

I am a wheelchair user and would like to sit with my friends and/or family members. Is this possible?


At a minimum, you will be permitted to have one guest beside you. You may purchase additional tickets based upon availability in the wheelchair sections. We also have additional companion seating in close proximity to our wheelchair sections. Please note, for events or specific seating sections where ticket sales are limited to fewer than four tickets per patron, the same ticket restrictions will apply to the purchase of accessible seating.

I cannot attend an event; does this mean I lose my money?

There are no refunds or exchanges on tickets purchased for events at The Beacon Theater. On rare occasions, such as hospitalization or illness of the disabled guest, tickets may be exchanged or refunded. If you are unable to attend an event due to extenuating circumstances, please contact the Disabled Services Department (Monday-Friday 9:30am – 4:30pm ET) prior to the event taking place, to determine what options may be available.

I am a wheelchair user, am I forced to sit in the rear of the Theatre?

The Beacon Theater has dispersed wheelchair seating in the theatre at multiple price levels. Additionally, if you are able to transfer from your mobility device to a seat and wish to do so, we can provide an aisle transfer seat.

I ordered wheelchair seats from Disabled Services and they are being held at will call. Can I send my son to pick them up?


You can designate an alternate pick-up name by calling the Disabled Services Department (Monday – Friday 9:30am – 4:30pm ET) at least 24 hours in advance of the event. You will be asked to provide the name of the person picking up your tickets so that it may be added to your account. The individual will be required to present their identification along with your driver’s license or credit card used to purchase the tickets, in order to obtain the tickets from will call.

We purchased tickets for an event on StubHub/third party website/broker and believe we may have disabled seating that we do not require. What should we do?


Disabled seating exchanges cannot be made for tickets purchased through other third parties, brokers or other sources. Feel free to contact Disabled Services (Monday through Friday from 9:30am – 4:30pm ET) at 212-465-6085, with additional questions or for advisement related to attending the event. Please have your seat location and tickets handy when calling.

I am a large person and I don't think I can fit in the seat I have. What should I do?


The Beacon Theatre offers seating with movable armrests and limited folding chairs. Please call the Disabled Services Department in advance of the event (Monday – Friday 9:30am – 4:30pm ET), at 212-465-6085 if you require this type of accommodation.


VENUE – GENERAL ADA

What time can I enter The Beacon Theater prior to an event?

Doors normally open one hour prior to the start of the event.

Where do I enter The Beacon Theater to attend an event?

Disabled patrons may enter The Beacon Theater via the entrance located under the marquee near the corner of Broadway and West 74th.

Is there a good location to drop off my parents at The Beacon Theatre?

We suggest that you drop your party off and pick them up on Broadway and West 74th or 75th Street. Please understand that you cannot stand or park in these areas. The best way to coordinate a pick-up location post event is to communicate directly with your driver via cell phone.

Is there an available First Aid station at The Beacon Theatre?


Emergency Medical Technicians (EMT's) are available at every event for medical emergencies. Please ask any staff person to assist you.

What is the temperature at The Beacon Theater?


For most events, the average temperature inside the Beacon ranges between 68 and 72 degrees. Due to logistics and artist requests, the temperature may vary greatly for some events. The artist may also ask us to adjust the temperature to their liking so that they are more comfortable during their performance.

In the event of bad weather, how can I find out if an event is still taking place?


The Beacon Theater does not cancel nor postpone events due to inclement weather. Please be advised that tickets for all events are sold on a no-refund, no-exchange basis. This stipulation is clearly marked on each ticket. For up-to-the-minute information, please call 212-465-6500.

Where is the Access-a-Ride pick-up and drop-off area located?

The Beacon Theatre has coordinated with Access-A-Ride and on event nights they will drop off at the front door of the Theatre, located at 2124 Broadway (between West 74th and 75th streets) New York, NY 10023. Please be sure to relay this location to the dispatcher.

Do your ATM’s have the Braille lettering on the buttons?

The ATM’s at The Beacon Theater are equipped with Braille number pads, volume increase capability, voice activation, and are headphone compatible.

Is there a special area for nursing mothers to use?

A mother may nurse her child in any public location where she is comfortable and authorized to be. Breast pumps are permitted in The Beacon Theatre. Nursing mothers seeking more discreet accommodations are welcome to use the Family Restrooms. Please see a Guest Relations Supervisor for directions and access to our family restroom inside The Beacon Theatre.

Is there an elevator at the Beacon Theatre?


There are no public elevators in The Beacon Theatre, which opened in 1928. In 1979, the historic venue was designated a national landmark and is on the National Register of Historic Places.

We will be coordinating Access a Ride service for after the show. What time is the concert scheduled to end?


For concerts and other events at the Beacon, the acts make their schedule known 1-2 days prior to the event. Feel free to contact Disabled Services at 212-465-6085 for more information.

I have purchased tickets and have been told there is a “delivery delay” on this event. What does this mean?


A “delivery delay” means the band or promoter has requested tickets are held and not distributed for a specific amount of time. Sometimes delivery delays are used to prevent tickets from being shipped or printed at home until Ticketmaster can confirm everyone has adhered to the event ticket limit. In other words, bands want to make sure absolutely no one has ordered more tickets than their fair share!


SERVICES

Are there Assistive Listening Devices available at The Beacon Theatre?

Assistive listening devices, (ALD’s), which operate on an FM system, are available for deaf and hard of hearing individuals. Please see a Guest Relations Supervisor upon your arrival at the Beacon Theatre to arrange for the use of an ALD. You will be required to leave valid identification such as a driver's license as collateral. There is no charge for this service.

I purchased tickets for an upcoming concert but I require a sign language interpreter, what should I do?


Guests requiring interpreting services for concerts should contact our Disabled Services department (Monday – Friday 9:30am – 4:30pm ET), at 212-465-6085 as soon as possible but no later than three weeks prior to the show so that appropriate accommodations can be made. The Beacon Theatre will attempt to satisfy requests received less than three weeks prior to the show, but interpreting services may not be available with less than three weeks’ advance notice.

My parents are elderly and have difficulty climbing stairs and/or walking long distances. Can you rent them a wheelchair?


We strongly recommend that guests who use a wheelchair/scooter bring a wheelchair/scooter to move around at their convenience and to access restrooms, concessions stands and other areas, as The Beacon Theater does not have wheelchairs to rent or loan.

Courtesy wheelchair escorts may only be provided from the Beacon Theater entrance to the guest’s seat location - and from their seat location to an exit door when they are ready to leave. If the need arises, the courtesy wheelchair transfer service may be halted because of medical situations. Guests may request this escort service from any event staff personnel upon arrival at the Beacon Theater. Wheelchair escorts are available on a first-come, first-served basis. Please be aware that there will be times that guests will have to wait for a wheelchair escort. Additionally, wheelchair transporters are not permitted to leave The Beacon Theater to pick up or deliver guests off property or in the surrounding streets.

I am legally blind and utilize a service dog. Can my service dog accompany me to my seat?

Service Animals/Guide Dogs

Service animals are permitted at The Beacon Theater.  The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability.  This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors.  Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle.  A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.

If you are an individual bringing a service animal, we strongly recommend that you contact The Beacon Theater Disabled Services Department to request a photo ID for your animal, which will help to expedite entry and access.   Please click here to request your Animal Access Card.

If you have any questions about this pass or about service animals or any other type of assistance animals, you can contact The Beacon Theater Disabled Services Department at 212-465-6085.

Emotional Support Animals
Emotional support animal may only be used at our facilities by persons with a diagnosed mental or emotional disorder.  While the animal may or may not have specific training for that function, it must be trained to behave appropriately in a public setting.   Animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual who brought the animal, rather than in the aisle.  A guest whose animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.

If you are an individual seeking to bring an emotional support animal, you must contact Radio City Music Hall’s Disabled Services Department to apply for a photo ID for your animal at least 48 hours before the scheduled event.  Please click here to request your Animal Access Card. 

To be granted an animal access card, you must provide documentation on letterhead (dated within 1 year of the scheduled event) from a licensed mental health professional (psychiatrist, psychologist or licensed clinical social worker) or a medical doctor specifically treating your mental or emotional disability.  That letter must include the following:

  • The patron has a mental health-related disability recognized in the Diagnostic and Statistical Manual of Mental Disorders – Fourth Edition (DSM IV).
  • The animal accompanying the patron is necessary to the patron’s mental health or treatment, and the task the animal performs.
  • The individual providing the assessment of the patron is a licensed mental health professional and the patron is under his or her professional care.
  • The mental health professional’s license number OR the type of license, the issue date and the state or other jurisdiction in which it was issued.

Verification of the document will include Radio City Music Hall’s Disabled Services Department contacting your mental health care professional to authenticate the documentation.

If we are unable to validate the documentation, or if the advance notification is not provided, the animal will not be permitted in the facility.


My Dad uses a walker, is it possible to store or check his walker at The Beacon Theatre?

For patrons who wish to transfer to a seat from their wheelchair, we will store your mobility device in the rear of the section and issue you a claim check. Please alert the staff if you will need assistance during intermission. Upon completion of the event, the staff member will return your wheelchair to you at your seat.

I use a ventilator and may need to plug in my device; are electrical outlets available?

There are electrical outlets in different locations of The Beacon Theatre. Please call the Disabled Services department (Monday – Friday 9:30am – 4:30pm ET), at 212-465-6085, in advance of the event for further assistance.

My mother has sensitivity to strobe or flashing lights. Is it possible to know in advance if a concert will contain those elements?

Many times acts will include these elements as they are part of their show. Please contact Disabled Services (Monday – Friday 9:30am – 4:30pm ET), at 212-465-6085 for more information.

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Christmas Spectacular