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Tickets

For ticket sales, please call Ticketmaster at 866.858.0008, visit Ticketmaster on-line, visit the Beacon Theater Box Office or call The Beacon Theater Disabled Services Department at 212.465.6085.
 
As with the general public seating, tickets for most Beacon Theatre events are available the first day of sale to individuals with disabilities via Ticketmaster phones, Ticketmaster.com, and Beacon Theatre's Disabled Services department. Tickets for concerts are not available for purchase at the Beacon Theatre Box Office on the first day of sale. After the first day of sale, remaining concert tickets will be available at the Beacon Theatre Box Office, in addition to Ticketmaster phones, Ticketmaster.com, and Beacon Theatre Disabled Services. If the first day of a ticket sales is on a weekend or holiday, Beacon Theatre's Disabled Services department will sell tickets on the following business day. Please be advised that sale dates are subject to change.

Individuals with disabilities may purchase up to three seats for companions in the accessible seating areas, provided such seats are available.  Additional tickets, if available, may be purchased as close to the accessible seating areas, as long as it does not exceed the ticket limit for the event.  Please note, for events or specific seating sections where ticket sales are limited to fewer than four tickets per patron, the same ticket restrictions will apply to the purchase of accessible seating.

Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual’s companions.  The Beacon Theatre reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating.  While tickets for accessible seating legitimately purchased for the use of an individual with disability may be transferred to another individual under the same terms and conditions applicable to other tickets, in the event such ticket is transferred to a nondisabled individual, The Beacon Theatre reserves the right to transfer that individual to other available seating.

Please note that unsold ADA wheelchair and transfer ticket locations are released to the general public for sale at some point. These tickets will read "ADULT" on the top and our theatre seat will remain in place. When an ADA ticket is sold to a wheelchair user who will remain in his/her own wheelchair, the ticket will read "WHEELCHAIR" at the top, and our theatre seat will be removed. When an ADA ticket is sold to a wheelchair user who will transfer from his/her wheelchair to an aisle seat, the ticket will read "TRANSFER" and our theatre seat will remain in place.

Beacon Theatre Disabled Services Department

Tickets are available through Beacon Theatre's Disabled Services Department at 212.465.6085, Monday through Friday from 9:30am to 4:30pm. There is no additional service or handling fee incurred for purchasing tickets or making accommodations through this department.

Ticketmaster

Tickets are available through Ticketmaster phones at 212.307.1000, Monday through Saturday from 9:00am to 10:00pm and Sunday from 9:00am to 9:00pm. Please be aware that Ticketmaster charges additional fees for its services. Ticketmaster's hours of operation and service fees are subject to change. Please contact Ticketmaster for additional information. Go to www.Ticketmaster.com.

Beacon Theatre Box Office

Tickets are available through the Beacon Theatre Box Office, Monday through Saturday from 11:00am to 7:00pm and Sunday from 12:00pm to 6:00pm. Additionally, the Box Office is open one hour before and one hour after any event's start time. The Beacon Theatre Box Office hours of operation are subject to change. Please contact the Beacon Theatre Disabled Services department for additional information. Tickets for concerts are not available for sale at the Beacon Theatre Box Office on the first day of sale.

Seat Types and Locations

Beacon Theatre's disabled seat locations are divided into two designated categories: Wheelchair and Aisle Transfer and each seat type has companion seating. Patrons may choose their seat type, based on disability, ticket price, and seat availability. For example, a patron using a wheelchair may choose to transfer to an aisle seat or remain in his/her wheelchair.

Wheelchair seating is available in the Orchestra only. Aisle Transfer seating is available in the Orchestra, Loge, Lower Balcony and Upper Balcony. There are no elevators in the Beacon Theatre, which was opened in 1928.

Seating Chart

For all seating locations, including disabled seating, please view our seating chart.

Payment

We accept AMERICAN EXPRESS, MasterCard, Visa and Discover. We do not accept personal checks. Additionally, in limited circumstances, the Beacon Theatre will accept US Postal Money Orders for orders placed with the Disabled Services Department.

Please make money orders payable to "Beacon Theatre" and print your name, address and confirmation number on the money order. Send payment to our mailing address:

creditcards

Disabled Services
Beacon Theatre
2 Pennslyvania Plaza, 24th Floor
New York, NY 10001

Our office must receive money orders within five (5) business days of the order date or your request will be automatically cancelled. Please be aware that we are not responsible for lost, stolen or misdirected mail. We encourage you to call our office to confirm the receipt of your payment.

Refunds/Exchanges

There are no refunds or exchanges and all sales are final. We realize that a situation may arise that would prohibit a disabled patron from attending an event for which tickets have already been purchased. If you are unable to attend an event, please call, e-mail disabledservices@msg.com or fax us prior to the event taking place. Once your situation has been reviewed, we will make a determination, on a case-by-case basis, as to how to handle the transaction.

Lost/Stolen Tickets

In the event that tickets are lost or stolen, please contact Beacon Theatre's Disabled Services department with your ticket confirmation number and the name, date, and time of the show. Upon verification, a Lost Ticket Voucher (LTV) will be arranged. LTV's must be picked up by the disabled person with valid identification, no earlier than two (2) hours before event time, on the day of the show at the Beacon Theatre Box Office. The original barcoded tickets will not be honored.

Group Sales

Groups that consist of 10 or more individuals may contact Group Sales directly during normal business hours at 212.465.6100. To better assist you, please inform the representative of the number of disabled individuals in your group and of any special accommodations they may need.

Wheelchair locations are for a non-transferable wheelchair patron - a guest who will remain in their own wheelchair. There will be an empty space for the wheelchair patron and a seat for his/her guest. Accessible seating is intended for use by an individual with a mobility disability or other disability who requires the accessible features of accessible seating due to a disability, and that individual’s companions.  The Beacon Theatre reserves the right to investigate potential misuse of accessible seating and to take all appropriate action against individuals who fraudulently obtain tickets for accessible seating.

Back to Disabled Services Main Page

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