hdr-faq

Guest Relations:212.465.6225

or via email at feedback@beacontheatrenyc.com


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Address

The Beacon Theatre and Box Office is located at:
2124 Broadway (between West 74th and 75th streets)
New York, NY 10023

Airports

The New York City metropolitan area is serviced by 3 major airports: LaGuardia (approximately 8 miles away), John F. Kennedy International (approximately 15 miles away), and Newark Liberty International (approximately 16 miles away). The Beacon Theatre is accessible by public transportation, car service, and taxi from all 3 airports.

Aisles

For safety and as a courtesy to other ticketholders, please do not sit or stand in the aisles. Aisles should be kept clear at all times. We ask that you comply with these policies. Any patron not in compliance is subject to ejection.

Alcohol Management

For most events at the Beacon Theatre, alcoholic beverages are available for purchase. The Beacon Theatre staff is trained in the nationally recognized T.E.A.M. (Techniques for Effective Alcohol Management) Training program for responsible alcohol management. All guests may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside the Beacon Theatre. Management reserves the right to refuse the sale of alcohol to any guest.

Please be aware that it is the policy of The Madison Square Garden Company to require all guests who appear to be forty (40) years of age or younger to present a valid form of ID with proof of age in order to purchase alcoholic beverages at Madison Square Garden, Radio City Music Hall, The Beacon Theatre or The Chicago Theatre.
 
Pursuant to applicable State law , we accept only the following forms of identification:
 
    •    A valid driver’s license or non-driver identification card issued by the United States Government, a State Government, Commonwealth, Possession or Territory of the United States or a Provincial Government of Canada (except Canadian ID other than a valid passport will not be accepted at the Chicago Theatre)
 
    •    A valid passport
 
    •    A valid U.S. military ID

Animals

Service Animals
Service animals are permitted at The Beacon Theatre.  The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability.  This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors.  Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle.  A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.

If you are an individual bringing a service animal, we strongly recommend that you contact The Beacon Theatre’s Disabled Services Department to request a photo ID for your animal, which will help to expedite entry and access.   Please click here to request your Animal Access Card.

If you have any questions about this pass or about service animals or any other type of assistance animals, you can contact The Beacon Theatre’s Disabled Services Department at 212-465-6034.

Emotional Support Animals
An emotional support animal may only be used at our facilities by persons with a diagnosed mental or emotional disorder.  While the animal may or may not have specific training for that function, it must be trained to behave appropriately in a public setting.   Animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual who brought the animal, rather than in the aisle.  A guest whose animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be asked to escort the animal off the premises.

If you are an individual seeking to bring an emotional support animal, you must contact The Beacon Theatre’s Disabled Services Department to apply for a photo ID for your animal at least 48 hours before the scheduled event.  Please click here to request your Animal Access Card.  

To be granted an animal access card, you must provide documentation on letterhead (dated within 1 year of the scheduled event) from a licensed mental health professional (psychiatrist, psychologist or licensed clinical social worker) or a medical doctor specifically treating your mental or emotional disability.  That letter must include the following:

  • The patron has a mental health-related disability recognized in the Diagnostic and Statistical Manual of Mental Disorders – Fourth Edition (DSM IV).
  • The animal accompanying the patron is necessary to the patron’s mental health or treatment, and the task the animal performs.
  • The individual providing the assessment of the patron is a licensed mental health professional and the patron is under his or her professional care.
  • The mental health professional’s license number OR the type of license, the issue date and the state or other jurisdiction in which it was issued.

Verification of the document will include The Beacon Theatre’s Disabled Services Department contacting your mental health care professional to authenticate the documentation.  If we are unable to validate the documentation, or if the advance notification is not provided, the animal will not be permitted in the facility.

Assistive Listening Devices

Assistive listening devices, which operate on an FM system, are available for deaf and hard of hearing individuals. Please see a Guest Relations Supervisor upon your arrival at the Beacon Theatre to arrange for the use of an Assistive Listening Device. You will be required to leave valid identification such as a driver's license as collateral, and upon return of the device in the same condition, your collateral will be returned. There is no charge for this service.

ATMs

Chase has the most brances and ATM locations in NYC including an ATM within the Beacon Theatre so our customers have fee-free access to their money.

Baby Change Facilities

The Beacon Theatre provides babychanging tables in some of our female and male restrooms on the Lower Level.

Backstage Passes

The Beacon Theatre does not distribute backstage passes for any event.

Bag Searches

We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal detecting hand wands upon entry. Ladies' handbags as well as diaper bags will be permitted upon inspection. All other bags will also be subject to search and deemed appropriate for admission by Security.

Beacon Theatre Insider Email Newsletter

Beacon Theatre Insider is our free newsletter, in which we e-mail you upcoming event information, exclusive ticket pre-sales and discounts for select shows, private contests, transportation and restaurant offers and so much more! To learn more about Beacon Theatre Insider and to sign up, please click here.

Binoculars

You are more than welcome to bring a pair of binoculars with you to the Beacon Theatre to enhance your overall experience.

Booster Seats

The Beacon Theatre does not provide Booster Seats at any performance.

Bottles and Containers

Outside food and beverages, including water, are not permitted in the Beacon Theatre at any time.

Box Office

The Beacon Theatre Box Office is located at 2124 Broadway (between West 74th and 75th streets). Please click here for Box Office hours.

Will Call:

Pick up tickets at Beacon Box Office Window starting at 11:00am Mon. - Sat. and at noon on Sun. on the day of event. Customers must present the actual credit card used to place the order, a photo ID, and the order number.

Broken Seats

If your seat is broken, please contact the nearest Usher, Security Officer, or Guest Relations Representative for further assistance.

Bus and Limousine Drop-Off

Please call the New York City Department of Transportation at 212-639-9675, for information. After drop-off, buses and limousines are not permitted to wait in the drop-off area. We suggest you communicate via cell phone with your driver for pick-up information.

Cameras

For family events, 35mm and digital cameras will be permitted into the Beacon Theatre, however, you must refrain from taking pictures during the performance. Taking photos during events is distracting not only to the performers, but your fellow patrons as well. Video cameras/recorders are strictly prohibited. This policy will be strictly enforced.

For concert events, this policy is at the discretion of the artist. Please call Guest Relations at 212-465-6225, any weekday during normal business hours, for more information.

Cancelled/Postponed Events

In the rare event that a Beacon Theatre event is postponed or cancelled, please visit the Event Profile, on the Beacon Theatre website, specific to the event you possess tickets to for more information.

Children

For most events, all children who have reached their second birthday require a ticket to gain admittance to the Beacon Theatre. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own separate seat and must sit on a parent or guardian's lap. Please note, that for certain children's events (such as Thomas the Tank), all children who have reached their first birthday require a ticket. Please check the event profile for your specific event for more information prior to your purchase of tickets. For any questions, you may contact Guest Relations at 212-465-6225, any weekday from 9:00 a.m. to 5:00 p.m.

Coat Check

The Beacon Theatre does not provide an area to check coats or any other personal belongings. We are not responsible for any property that is lost, stolen or damaged.

Code of Conduct

We ask all guests to be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building. During performances we ask all guests to remain seated for the duration of the performance. Depending on the demographics of certain events (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Some entertainers will instruct the Beacon Theatre staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the event.

Concessions

If you are looking for a snack or a drink at an event, please stop by one of our concessions to purchase candy, soda, coffee, and bottled water. At some events, popcorn, and pretzels may also be available for purchase as well as beer, wine, and spirits. You may use your American Express, Visa, MasterCard, Diner's Club, and Discover Card at these stands. Currently, the Beacon does not sell cooked food. Outside food and beverage, including water, are prohibited. Food and drink is allowed in the seating area, however, we ask that you be respectful of the Beacon Theatre and others sitting around you.

Damaged/Defective Merchandise

In the rare event that you purchased damaged or defective merchandise, please call 212 362-0901 x4 for further assistance. We apologize for any inconvenience this may have caused you.

Directions

  • Location
    The Beacon Theatre is located at 2124 Broadway (at 74th Street). Please visit our "Direction/Parking" page.
  • By Subway/Train
    By Subway, please take the 1, 2, or 3 train to 72nd Street and Broadway (2 blocks) Elevators inside station house on north side of 72nd Street between Broadway and Amsterdam Avenue. An accessible entry is available through either the 72nd Street or 73rd Street side, however an AutoGate MetroCard is required to enter through the 73rd Street side. You may also visit our Parking and Directions page.
  • By Bus
    By Bus, you may take the M104 to 74th and Broadway, the M7 or M11 to 75th and Amsterdam (1 block away) or the M5, M72 (East only) and M57 to 72nd and Broadway (2 blocks away).

Disabled Services

  • Disabled Services Tickets
    The Beacon Theatre provides disabled accommodations and sells tickets to disabled individuals through our Disabled Services department, which may be reached at 212 465-6085, any weekday from 9:30 a.m. to 4:30 p.m. Guests in need of disabled accommodations may also purchase tickets through TicketMaster (by calling 866-858-0007 or through ticketmaster.com). For more information on our Disabled Services department, click HERE.
  • Elevators
    There are no public elevators in The Beacon Theatre, which opened in 1928.
  • Companion Tickets
    At a minimum, based upon availability, you will be permitted to purchase tickets for you and one guest beside you. You may also purchase tickets based upon availability for additional guests in close proximity to our wheelchair sections.
  • Ticket Refunds
    Tickets for events at the Beacon Theatre are sold on a non-refundable and non-exchangeable basis, however, if you are unable to attend an event, please contact the Disabled Services department prior to the event taking place for further instructions.
  • Wheelchairs
    For individuals who have limited mobility, we can provide a wheelchair to transport guests from our Main Lobby to your seats. Upon arriving at the Beacon Theatre, please ask a Guest Relations staff member for assistance. Please be aware that our staff will not remain with the patron during the event, nor will they allow the guest to remain in the wheelchair for the duration of the event.
  • Seat Relocation
    If you are a wheelchair user and obtain non-accessible tickets please call the Disabled Services department in order to be relocated, whenever possible, to a designated wheelchair location. We do, however, encourage you to utilize our services when purchasing tickets, so that we may better assist you.
  • Temporary Disabilities
    If you have a temporary disability/injury and you have already purchased tickets to an event, please call the Disabled Services department and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row, and seat available.

Door Opening Times

Doors for events at the Beacon Theatre open one hour prior to event start time.

Dress Code

Unless otherwise noted, the Beacon Theatre does not have a formal dress code. We do ask, however, that you use your best personal judgement when dressing for an event.

Drop-Off & Pick-Up Point

We suggest that you drop your party off and pick them up on Broadway and West 74th or 75th Street. Please understand that you cannot stand or park in these areas. The best way to coordinate a pick-up spot after an event is to communicate with your driver via cell phone. If you are arriving via private bus or limousine, please call the New York City Department of Transportation at 212-639-9675 for more information.

Elevators

There are no public elevators in The Beacon Theatre, which opened in 1928

Emergency Contact Numbers

The best way to be contacted during an emergency is to set your beeper or cell phone to vibrate. The emergency contact telephone number during events is our Security Office at 212-362-6510 Please be sure to leave your seat location information with your babysitter, as the Beacon Theatre will not page ticketholders during an event.

Employee Recognition

The Beacon Theatre is proud of its commitment to customer service and we are pleased when we hear of employees who perform their duties in an exemplary manner. If you would like to give any of our employees special recognition please e-mail us at feedback@beacontheatrenyc.com

Employment Opportunities

To find out about employment opportunities at the Beacon Theatre, please call 212-465-6335.

Facility Surcharge

A facility surcharge is assessed to help defray the administrative costs of running our Box Office and our facility. You will find that some venues are charging this fee and that it is in line with industry standards. This facility surcharge ($5.00) is included in the price of each ticket. Any ticket with a face value above $15.00 is subject to a facility surcharge.

Family Restroom

Please see a Guest Relations Supervisor for access to our family restroom.

First Aid

Emergency Medical Technicians (EMT's) are available at every event for medical emergencies.

Flash Photography

Photography inside the Beacon Theatre is prohibited at all times. Flash photography is not only distracting to the performers, but to your fellow patrons as well.

Food and Beverage

Outside food and beverage, including water, is prohibited from the Beacon Theatre, however, there are food concessions once inside. If you have a medical condition that requires you to bring in outside special food and beverages, please contact Guest Relations at 212-465-6225, any weekday during normal business hours, prior to your event.

Group Information and Reservations

For group tickets (generally 15+) and information please call our Group Sales department at 212-465-6100 or e-mail us at groupsales@msg.com.

Guest Services

The Beacon Theatre is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek an Usher, Security Officer, or Guest Relations Representative.

History of The Beacon Theatre

The Beacon Theatre is the "older sister" to Radio City Music Hall. Both legendary venues were the "brainchild" of Samuel "Roxy" Rothafel, the great theatrical impresario and visionary of his time. Click here for detailed information.

Hotels

Please Please click here for information on hotels in the vicinity of The Beacon Theatre.

Inclement Weather

The Beacon Theatre rarely cancels or postpones events due to inclement weather. Please be advised that tickets for all events are sold on a non-refundable and non-exchangeable basis. This stipulation is clearly marked on each ticket. Should a decision be made to cancel or postpone an event, this information will be posted, as soon as we receive it, on our website as well as on our main information telephone line at 212-465-6500. Please continue to check our website and call our main information telephone line for the latest, up-to-the-minute information.

Lost and Found

Please contact our Security Office at 212-465-6501 to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please speak to any Guest Relations representative for assistance.

Lost Children

If you are to become separated from your child during an event, please seek the nearest Usher, Security Officer or Guest Relations Representative for assistance. It always helps if your child has his or her seat location information with them.

Lost Tickets

If you have lost your tickets or they have been stolen before your event takes place, please return to your point of purchase for further assistance. If you have purchased tickets through TicketMaster Phone or TicketMaster Online, please call TicketMaster Customer Service at 866-858-0007.

Media Access

Media credentials can be requested by calling the particular artist's publicist, record label or promoter. You must be an accredited member of the media on assignment to be considered.

Meeting Family & Friends

Due to a large amount of pedestrian traffic prior to events at the Beacon Theatre, we suggest you meet your party outside of the 72nd Street Subway station. Another good spot is Amsterdam Avenue between 74th and 75th Streets.

Merchandise

The Beacon Theatre has many points of sale from which you may purchase merchandise at an event. You may use your American Express, Visa, Diners Club, Discover Card, or MasterCard.

Messages

Unfortunately, due to the overwhelming number of requests that the Beacon Theatre receives, as well as time constraints during performances and events, we are not able to accept personal messages of any kind.

Parking

Please click Parking for a list.

Phone Numbers

Information 212-465-6500
TicketMaster Beacon Theatre Hotline 866-858-0007
Guest Relations 212-465-6225
Disabled Services 212-465-6085
Group Sales 212-465-6100
Lost and Found 212-465-6501

Pre-Sale Information (Beacon Theatre Insider)

For some events at the Beacon Theatre, promoters may decide to set up special pre-sales which Beacon Theatre Insider members may participate in. During a pre-sale, a limited number of tickets are available for sale within a specified amount of time prior to the sale of tickets to the general public. Please note that while a pre-sale can afford you the opportunity to attempt to purchase tickets before the general public sale, there is no guarantee that you will be able to obtain tickets since, as in normal ticket-selling situations, there is a limited supply of tickets. In order to participate in most pre-sales a special code is required. For events where a promoter has arranged for Beacon Theatre Insider members to participate in a pre-sale, Beacon Theatre Insider members will be notified of the guidelines of the pre-sale via e-mail. The promoter of the event determines whether a pre-sale takes place and who may participate. Click here to sign up for Beacon Theatre Insider.

Prohibited Items

We ask all guests to arrive early and travel light as you may be subject to search. We ask that our guests avoid bringing unnecessary items. The Beacon Theatre may utilize metal detecting hand wands, walk-through metal detectors or other devices. Bags that have passed inspection must fit comfortably under your seat. Amongst items that are prohibited from The Beacon Theatre are: weapons, laser pens, signs, banners, oversized bags, outside food and beverage, including water, cans, bottles, alcohol, drugs, video cameras, monopods, tripods, audio recording devices and SLR cameras with telephoto or zoom lenses. You may bring in a disposable, 35mm or digital point and shoot camera (with no zoom or telephoto lens), however, for some events, cameras of any type and/or flash photography may be prohibited.

Promotional Codes

When ordering tickets online through www.ticketmaster.com, enter your promotion code in the box labeled, "Promotions and Special Offers."

Questions/Concerns

If you have any questions or concerns before or after an event, please call our Guest Relations department at 212-465-6225. If you have questions or concerns during the event, please seek the nearest Usher, Security Officer, or Guest Relations Representative.

Re-Entry

All exits are final. Guests are not permitted to leave an event and then re-enter the same event.

Recording Devices

For family events, 35mm and digital cameras will be permitted into the Beacon Theatre, however, you must refrain from taking pictures during the performance. Taking photos during events is distracting not only to the performers, but your fellow patrons as well. Video cameras/recorders are strictly prohibited. This policy will be strictly enforced.

For concert events, this policy is at the discretion of the artist. Please call Guest Relations at 212-465-6225, any weekday during normal business hours, for more information.

Refunds & Exchanges

The Beacon Theatre has a no refund, no exchange policy on tickets for all events.

Renting Beacon Theatre

The Beacon Theatre, is the perfect place to host your next event. For more information on hosting your special event or party, please call 212-465-6106. To book concerts and family entertainment, please call 212-465-6615 or email Corey Humpage.

Restaurants

Please click Restaurants for a list of local restaurants.

Restrooms

The Beacon Theatre has male and female restrooms on the Balcony and Lower levels. There is also a family/wheelchair accessible restroom in the Box Office lobby, please see an employee for access.

Schedule of Events

The Beacon Theatre updates our Event Calendar as soon as events are confirmed. Please visit our current Event Calendar by Schedule of Events.

Seating Capacity

For most events, the seating capacity is approximately 2,800, however, this capacity does change depending on the scaling of the event.

Seating Chart

Please click here to view.

Security

The Beacon Theatre is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek a Guest Relations staff member, Usher, or Security Officer.

Signs and Banners

Signs and banners are not permitted into the Beacon Theatre at any time.

Smoking

In compliance with New York City regulations, there is no smoking, including Electronic Cigarettes, permitted anywhere in the Beacon Theatre. This policy is strictly enforced. Violation of this regulation is grounds for ejection. Furthermore, all exits are final and the Beacon Theatre does not allow for smoking passes.

Sponsorship/Advertising Opportunities

To learn more about advertising opportunities at the Beacon Theatre, please contact our Advertising Sales department at 212.465.6283.

Sporting Events at the Beacon Theatre

Boxing events are held at the Beacon Theatre.

Standing

During some concerts, the artists may encourage guests to be permitted to stand immediately in front of their seats during the entirety of the performance. On those occasions, standing guests shall continue to be respectful of others around them and avoid blocking the view of other guests. Standing on seats or any other building structure is not permitted and may result in ejection from the event.

Strollers

The Beacon Theatre does provide a free stroller check for selected events. However, the Theater is not responsible for any damaged, lost or stolen strollers and items. If you need to check your stroller during an event, please speak with a Guest Relations staff member upon your arrival.

Telephones

Pay telephones are located at the far end of the Lobby Rotunda (near aisle 4), Lower Level and Loge (near aisle 3).

Temperature

For most events, the average temperature inside the Beacon ranges between 68 and 72 degrees. Due to logistics and artist requests, the temperature may vary greatly for some events. The artist may also ask us to adjust the temperature to their liking so that they are more comfortable for their performance.

Temporary Disabilities

If you have a temporary disability/injury and you have already purchased tickets to an event, please call the Disabled Services department at 212-465-6115, Monday through Friday from 9:30 a.m-4:30 p.m. and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row, and seat available.

Ticket Resales

Please note that New York law prohibits the resale of tickets within five hundred feet from The Beacon Theatre. Unlawful resale can be punishable by fine and/or imprisonment.

Ticket Stubs

Your ticket stub is proof that you are in possession of a valid ticket for the event that you are attending and also designates your correct seat location. This information will also help our staff locate your party in the event that you become separated. Beacon Theatre staff may ask to see your ticket at any time during the event. You will also need to keep your ticket stub in the rare occurrence an event is cut short for any reason.

TicketMaster Charges

Please understand that a facility surcharge is included in the ticket price, if the original face value (prior to any discounts) is more than $15.00. Please be aware that the TicketMaster surcharges cover the costs of performing the administrative functions necessary to process ticket orders, as well as for shipping. There are three ways to purchase tickets through TicketMaster. If you choose to use TicketMaster's phone or Internet service, you will be assessed a facility surcharge, a convenience and shipping charge. If you choose to utilize a TicketMaster outlet to purchase tickets, you will be assessed a facility surcharge and a convenience charge. You may avoid TicketMaster charges only by purchasing tickets in person at our Box Office.

TicketMaster Phone Numbers

866-858-0007 866-858-0008 866-858-0009
631-888-9000 203-744-8100 201-507-8900
845-454-3388 860-525-4500 609-520-8383

Tickets

  • Purchasing Tickets
    Tickets for events at the Beacon Theatre may be purchased at the following authorized points of purchase: in person at any of our Box Office's at the Beacon Theatre, Radio City Music Hall or Madison Square Garden, online through this website (which will hyperlink you to Ticketmaster), at a Ticketmaster Outlet or by calling Ticketmaster at 866-858-0007. Tickets purchased through Ticketmaster are subject to Ticketmaster service fees in addition to the cost of the ticket. These sources are the only authorized ticket-selling agents of the Music Hall. Please be advised that we cannot vouch for the authenticity of tickets obtained through any other source. Counterfeit and other invalid tickets will not be honored by the Beacon Theatre. If you would like to purchase tickets on the day that the event is taking place, you may only do so directly in person at the Beacon Theatre Box Office. Please note, tickets for concerts are not sold at the Beacon Theatre, Radio City Music Hall or Madison Square Garden Box Offices on the first day of sale.
  • Accepted forms of payment
    Cash, American Express, Visa, MasterCard, Discover and Diner's Club are all acceptable forms of payment at our Box Office. We do not accept checks or money orders.
  • Disabled Services
    The Beacon Theatre provides disabled accommodations and sells tickets to disabled individuals through our Disabled Services department, which may be reached at 212-465-6085, any weekday from 9:30 a.m. to 4:30 p.m. Guests in need of disabled accommodations may also purchase tickets through Ticketmaster (by calling 866-858-0007 or through ticketmaster.com). For more information on our Disabled Services department, click on Disabled Services.
  • Elevators
    There are no public elevators in The Beacon Theatre, which opened in 1928.
  • Children
    For most events, all children who have reached their second birthday require a ticket to gain admittance to the Beacon Theatre. Any child who has yet to reach their second birthday does not require a ticket, however, they may not occupy their own separate seat and must sit on a parent or guardian's lap. Please note, that for certain children's events (such as Thomas the Tank), all children who have reached their first birthday require a ticket.Please check the event profile for your specific event for more information prior to your purchase of tickets.For any questions, you may contact Guest Relations at 212-465-6225, any weekday from 9:00 a.m. to 5:00 p.m.
  • Lost Tickets
    If you have lost your tickets or they have been stolen before your event takes place, please return to your point of purchase for further assistance. If you have purchased tickets through TicketMaster Phone or TicketMaster Online, please call TicketMaster Customer Service at 866-858-0007.
  • Limited View Tickets
    Tickets marked "Limited View" indicate your view of the event may be less then the norm. A few examples are seats behind the soundboard or on the extreme view side of the stage.
  • Obstructed View Tickets
    Tickets marked "Obstructed View" indicate your view of the event may be less then the norm. Please understand that it is possible that you may have a completely blocked view of the stage.
  • Donate Your Tickets
    If you know in advance that you will not be able to attend an upcoming event, you may donate your tickets to the Garden of Dreams Foundation. Your donated tickets are tax deductible to the fullest extent of the law. Please send your tickets in a way that they can be tracked to Garden of Dreams Foundation, Madison Square Garden, 2 Penn Plaza, New York, NY 10121. Please also include your name, address and telephone number so we may send you a letter of acknowledgement. All donated tickets must be received no later than two business days prior to the event.  For more information, please call the Garden of Dreams hotline at 212-465-4170.

Upcoming Events Calendar

We update our Upcoming Events Calendar daily the moment we receive confirmation that an event is taking place at the Beacon Theatre. The best way to obtain upcoming event information is by signing up for our Beacon Theatre Insider Newsletter, which is free. We will e-mail you upcoming event information, based upon your preferences, so you will not miss out on all the excitement at the Beacon Theatre. Click here to sign up.

Water Fountains

Water fountains are located on the Lobby, Lower and Loge levels.

Wheelchairs

Mobility-impaired patrons who do not have access to a wheelchair may request a wheelchair to transport the individual to their seat, free of charge. Please be aware that our personnel will not remain with you during the event, nor will they allow you to remain in the wheelchair for the duration of the event. Please alert the staff if you will need assistance during intermission.

For patrons who wish to transfer to a seat from their wheelchair, we will store your wheelchair in the rear of the section and issue you a claim check. Please alert the staff if you will need assistance during intermission. Upon completion of the event, the staff member will return your wheelchair to you at your seat.

Will Call

The Will Call window is located at our main entrance, just outside the Box Office lobby. If you are picking up tickets at Will Call, please bring valid photo ID, the credit card used to purchase the tickets with and your confirmation number. Please be aware that the Will Call window generally closes 1/2 hour after the event start time.

The Beacon Theatre does not accept tickets dropped off at our Will Call window. The Will Call window is for patrons who have ordered tickets through TicketMaster or have House Seats arranged directly through the Beacon Theatre.